FAQs
Store Location
How do I find the nearest store?
To find the nearest store that sells our products, you can use our interactive map or talk to our virtual assistant, Febi. Just share your location, and we will help you find the nearest store!
Product Information
What Types of Glasses Do You Offer?
We offer a wide range of prescription and reading glasses. Our frames are available in a variety of styles, materials and colors to suit your taste and lifestyle.
Can I use Lenses with different Frames?
Yes, many of our partner stores offer customization options for lenses and frames. You can ask about the options available when you visit the store.
How Much Do You Sell Your Products?
Prices may vary by location and specific store. For the most accurate pricing, please check with our partner stores. You can also chat with our virtual assistant, Febi to learn about potential discounts and promotions! Click here to talk to Febi
Care and Maintenance
How do I care for my 2.5 NVG glasses?
To ensure your glasses are durable and long lasting, we recommend doing the following:
- Clean it regularly with a microfiber cloth and lens cleaner.
- Avoid exposure to extreme temperatures.
- Store it in a protective container when not in use.
- Avoid harsh chemicals or abrasive materials.
Do you provide a warranty or guarantee on your products?
Yes, we offer a warranty for our 2.5 NVG products against manufacturing defects. Our glasses are CE certified to European performance and safety standards. Please check with your store for details on return and exchange policies.
What should I do if I have problems with my glasses?
If you experience any issues with your glasses, such as discomfort or damage, please visit the store where you purchased them. They will assist you with repairs, adjustments, or returns as needed.
Service
What time does your shop open?
Store hours vary by location. Use our interactive map or contact our virtual assistant, Febi, to find out the opening hours of your nearest store. Click here to speak with Febi!
Can I make an appointment?
Yes, you can make an appointment for a vision check or to try our 2.5 NVG products. Tell us your preferred location through our virtual assistant, Febi, and she will guide you to the nearest store to make an appointment. Click here to talk to Febi.
What services do you offer?
We provide access to vision screening services through our network of locations. You can find a variety of 2.5 NVG products, including prescription glasses, sunglasses, and reading glasses.
Do you offer vision screening services?
Yes, our network provides vision screening services. For more information on where to access this service, you can ask Febi or use our interactive map. Click here to talk to Febi!
What is the process for getting an Eyeglass Prescription?
To get a prescription, you can schedule a vision exam at one of our partner stores. During your appointment, a professional eye doctor will evaluate your vision and provide a prescription if needed. You can then purchase glasses in-store.
Eye Care Tips
Can I get any eye care tips or advice?
Of course! For personalized eye care tips and advice, feel free to chat with our virtual assistant, Febi. She is ready to help you! Click here to talk to Febi!
How often should I have my vision checked?
It is generally recommended to have your vision checked at least once every two years. However, if you notice any changes in your vision or have certain eye health concerns, you should schedule an appointment sooner.